Computer Repair & Maintenance Business Idea

Start a Computer Repair Business

sfox1972 7/15/2008

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Business Summary:

As a computer repair and maintenance technician, you will come to the aid of businesses and individuals alike, experiencing problems with their computer systems. You will need to be prepared to pack up your tools and go onsite for businesses, while you can request individuals bring their machines to you or charge extra for house calls.

You will need to be knowledgeable in all things computer so you can readily fix any problem.

You will have the flexibility to set your hours of operation, work within your home or in a separate structure, and choose the number of clients you work with.

Some states require specialized licenses for computer technicians. You should check with your state during the planning stages of your business to ensure compliance with state law.

Start Up Cost: $2,000 – $10,000

Can Be Home Based?: Yes

Can Be Operated Part Time?: Yes

Skills Required:

Certain technical skills are required for operation. You need to be very knowledgeable and able to execute repairs in a timely manner. Diploma and certificate programs are offered both on campus and online, giving you a flexible training schedule.

Excellent customer service skills are also a necessity with this profession. You will be discussing problems over the phone and in person. If a business owner is having a problem that is threatening the operations of their business, they may be short or even rude with you. It is a necessity that you remain empathetic, calm and professional.

How Much Can You Earn:

Potential earnings of a computer repair and maintenance technician vary depending on the number of clients you have as well as the number of billable hours you are able to clock over the course of a year. Experience and educational background can also influence earnings potential. You will be able to command a higher rate per hour if you have years of experience and are highly trained.

Most computer repair and maintenance technicians charge by the hour. Averaging $40.00 per hour, you can easily earn $40,000 to $60,000 per year by having billable hours as low as 1,000 to 1,500 yearly. The potential earnings can be significantly higher depending on how many billable hours you can manage.

Understanding Customers:

Your clients will be business owners who are in immediate need of assistance. Often times when computer problems arise, operations of a business can slow and sometimes completely stop until the problem is fixed. This is your make-or-break point, if you come through for them in a timely manner and remedy their problem, you can just about bet on future business. However, if you drop the ball and stall operations further, you can forget getting a call back.

You will also get individuals as clients and will have to make house calls or you can ask that they bring their machine to your shop for repair.

Marketing Strategy:

One of the best ways to find new clients is by word of mouth but until you become established and have past customers to use as references you will have to rely on other means of advertising.

There are many ways to get your business noticed quickly depending on how much capital you want to invest on advertising and how aggressive you want to attack the market. Useful techniques would include putting business cards at checkout counters of computer retailers, and placing classified ads in the business directory section of all newspapers covering your intended area of service. In-person cold calling to businesses, short radio ads, online and print yellow page ads, classified ads in electronics magazines (these can be targeted by zip code to only include your intended areas of service), and billboard ads.

Requirements:

The requirements to operate a computer repair and maintenance business vary from state to state. Some states require a specialized license while others only require a business license. For more information and specific requirements, contact your local department of revenue.

To get started you will need:

  • Computer with High Speed Internet Connection
  • Computer Repair Tool Kit
  • Spare Parts Inventory
  • Other Inventory (for retail sale - computer paper, ink, cables, etc.) optional
  • Manuals
  • Parts Lists and Repair Documents from Computer Manufacturers
  • Work Table
  • Dependable Vehicle for Making Service calls
  • Basic Office Supplies (business cards, pens, receipt books, maintenance contracts, checklists, work orders, and invoices, file folders to set up each customer account, and a filing cabinet)

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