Mystery Shopper Business Idea

How To Become A Mystery Shopper

theshadowshopper777 1/21/2008

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Business Summary:

Mystery shopping is no mystery. It’s a growing business demanded by retail businesses who feel the need to assure that the needs of their customers are being met. Smart business owners and managers like to keep their customer service and quality control in top-notch condition. That means “spot” checks and tests are performed to assure quality is consistently delivered. Rather than hiring a full time employee, managers will hire independent contractors as mystery shoppers who visit a place of business and usually make a purchase or hire services and interact with regular employees. After the visit, the mystery shopper relates his or her experience in a report to the assigning manager.

Mystery shoppers are usually people who like to shop and interact with people. Mystery shoppers are usually compensated by a fee and/or free products and services. They also have flexibility in accepting assignments that appeal to them and fit their schedule.

Start Up Cost: Varies – $500

Can Be Home Based?: Yes

Can Be Operated Part Time?: Yes

Skills Required:

Although you aren’t required to have prior experience as a mystery shopper, a good mystery shopper will have an excellent sense of quality customer service and hospitality. You will be asked to make specific observations about the employees who offer customer service and sales.

Mystery shoppers need good communications skills as they will interact with employees, and they will be asked to write about their observations and experiences. You must be able to express your thoughts clearly in person and in writing. Mystery shoppers generally complete reports online or email documents so basic computer competency is required as well.

How Much Can You Earn:

Mystery shoppers will earn fees for their services, as well as possibly receiving free products and/or services. As a mystery shopper you could earn from $10 to $100 per assignment and more. Typical assignments fees will range from $12 to $25.

The fees you earn depend on the amount of “freebies” you receive as part of your assignment as a mystery shopper. Mystery shoppers can earn up to $1000 per month, depending on the number and availability of assignments.

Understanding Customers:

You can find clients online through job boards or community bulletin boards. You could even offer your mystery shopping services by approaching businesses in person. Banks, supermarkets, restaurants, and hotels are typical types of businesses that benefit from the mystery shopping experience.

Jobs can also be assigned to mystery shoppers by online mystery shopping resources such as www.mysteryshop.org. Typically, they require you to register as a mystery shopper for your local area.

Marketing Strategy:

Requirements:

Although you aren’t required to have prior experience as a mystery shopper, a good mystery shopper will have an excellent sense of quality customer service and hospitality. You will be asked to make specific observations about the employees who offer customer service and sales.

Mystery shoppers need good communications skills as they will interact with employees, and they will be asked to write about their observations and experiences. You must be able to express your thoughts clearly in person and in writing. Mystery shoppers generally complete reports online or email documents so basic computer competency is required as well.

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