worst service EVER!!!!!
I've had two children and have used this company before for my first child. Now the first time i did this the pictures were fine i paid for them with a CREDIT CARD and got the pictures in a week. With my second child the company went by s different name (our365) and i guess there doing things a little different as far as payment goes. the photographer took my CREDIT CARD info for a half payment and never even ran the card and if they did and it declined i never got notice until 4MONTHS LATER!!!!! which is another thing, it's a damn Credit card not a check if declines why the hell wouldn't you notify me of that.now i get a notice from a collection ageny who represents them stating the amount i owe to them butyet i never recieved anything (which is understandable since my card denied but why are yall still trying to charge me for it. and then i get call for them and reps, even the supervisor were rude as hell!! threating me that they would put this on my credit report if i didn't pay, so basically they are forcing me to pay for something i dont want anymore and that is bullshit, If they're going to be the one who take my babies pictures then i wont be getting pregnant ever again that's how rude they were. DO NOT ORDER FROM THIS COMPANY THEY ARE RUDE AND FULL OF SHIT!!!.
Wrong Picture
The independent contracter at our hospital called our baby "unique" because it cried when she picked her up. We weren't sure her off-hand remark that our child would have a "hard time going to kindergarten" was a put-down or not.
When we finally calmed down our infant with shushing and swaddling (http://thehappiestbaby.com/), she was surprised that "ocean sounds" worked to calm the baby down.
Supposedly the photographer had seen a lot of babies, but ours was so "very unique" because she didn't like being away from Mommy and was calmed down by white noise (her so-called "ocean" sounds). Go figure.
We finally got one decent picture, but she accidentally erased it. She was able to recover the picture, but when we finally get our order it was the WRONG PICTURE.
After calling Our365, it took a week for them to follow-up with the photographer. The customer service rep said to call them back in a week just in case he forget to call us. It almost seemed like he was their only phone rep. They got back to us a week and a half later and said the picture was unrecoverable.
To get a refund we have to send the order back, either by putting “Return to sender” on it and placing it back in the mail OR by mailing it to them by paying postage ourselves.
Without any offer to cover postage for their mistake, I'm fairly disappointed in the service. I have a feeling if I send it without a return receipt, it may get “lost.”
