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Description: West at Home is a customer contact solution that utilizes home-based agents to provide companies service, productivity and results. West at Home leverage West Corporation's twenty-plus years of customer contact experience and operational expertise to deliver customer care and acquisition solutions. Every home agent program benefits from West's technology, reporting capabilities and system availability.

Compensation: $8–$11 per hour

Ratings & Reviews for West At Home

based on 8 ratings

Stella (9)
San Francisco, CA
9/2/2008

Its Legitimate but Process Takes a While

I haven't personall applied to West at Home but when I was researching work from home jobs, I came across a forum discussing the opportunity. Sounds like you can apply online, then they send you an employment offer if they accept you and then you complete their online new-hire process, which includes your social security number and a I-9 verification form that has to be notorized and faxed. They are hiring and getting a lot of applications. Has anyone gone through the process with them yet?
9/7/2008

Gone through all forms, etc, West at Home

I've gone through all the forms and what not, I am supposed to start training this coming week, but whomever set up my account and sent me my welcome letter, neglected to actually put me into the system! I keep getting a rather annoying go around, the PALS told me to send an E-mail to one account, that account told me to send an E-mail to another account, which set me up an account with another system, which then told me to E-mail human resources, which I had done in the first place, this is rather upsetting to me. They have been prompt in getting me these e-mails I will give them that. I hope that once this issue is resolved it will be the end of all the trouble. I haven't read any negative reviews about this company, so I'm assuming that this is just a slight problem that will quickly be resolved! Also it took me about two months before I even got this far, but I believe that is because it's one of the few legit at home company's out there so, they have a high application rate.
Suzanne Boyd (3)
Lancaster, PA
10/2/2008

Not bad if you like phone work

I worked for West about 3 years ago. The hiring process was a little timely but not unreasonable. The PALS that I spoke to lacked some major customer service skills. Ironic considering they are a customer service company. All in all I would work for them again if I really needed to. They definately give you opportunities for advancement in working with different clients and at different pay rates. This was 3 years ago so I am not sure what or if things have changed since then. I didn't care for the talking on the phone all day, but I know others enjoy it.
10/11/2008

Good Luck With That

I too have been waiting for oblivion for them to send me my login for West At Home web site. I received an email saying I would receive it in 7 business days ... its been going on over a month now and still nothing. I have sent emails. I have gone through their web form. I have even called but they hang up on me. And still a month later nothing. Personally, I suggest don't hold your breath on it. I used to do West at home years ago and their time tables was accurate; I was up and taking calls within less than a month from the first day applied. I didn't have to try to contact them about anything. But now they've just gotten "ghetto" and disorganized. The first time I worked for them they moved us all to employees from contractors so I sent in my paperwork ... they lost it. And then I got a reply back when I asked about the status of it that said in a nutshell I had to re-apply. Well, that was in January ... so good luck with trying to get into West.
kimmie (1)
,
10/13/2008

WestatHome

I have been working with West for a month now and I love it! I must admit that it took a couple of months to get on..but once I received my Welcome email, I was training for my skill the next day. It took me about 20 hours to train for the Virgin Mobile Activations line and I signed up for hours immediately after I passed my test! My pay has always been deposited on time in my checking account and I am very satisfied with the PALS, my skill and most of all the flexibility that this new opportunity has given me.
gpitts85 (1)
,
10/15/2008

contact info

I need to get the contact info for them. I got the welcome packet from them but the links are not working so I cant finish my paperwork. If someone could send me that info I would appreciate it. Thank you and have a great day.
11/20/2008

waiting on another skill

hi,my story goes like this i actually got completely hired,recieved a skill to train with,but started training about 11:30pm until about 2:00am and flunked the next test,well thats been over a month and i haven't recieved another skill yet.is there any other person out there that's had this experience,if so, can you tell me if you ever got another skill, and approx. how long did it take
11/26/2008

Employment Process

I applied online for the work at home agent position with West on November 20,2008. I received an email last night stating the online hire paperwork has been processed and to expect a Welcome Email within 48-72 hours. I just hope the rest of the process goes smoothly.

 

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