Call Center Agent Jobs / Customer Service Jobs
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In a customer service job or a call center job, you get paid to answer inbound customer calls for companies that care about their customers and their work at home agents. The Internet and call-routing technology, has enabled US companies to outsource their order-taking, sales and problem-solving calls to home-based agents.
Perfect your phone skills as a call center agent
The number of home-based customer service agents in the U.S. is set to explode over the next four years. Based on a study by research firm IDC, home-based call center agents are expected to number 300,000 by 2010, nearly triple the current figure of 112,000.
Depending on experience, call volume and accounts, you can make between $8 and $15 per hour but be prepared to work a minimum of 20 hours per week. The jobs that simply require taking orders often pay the least, while the better-paying jobs typically require that you have sales skills.
In addition to having a pleasant voice and customer-service skills, you must have high-speed Internet access, a computer, a dedicated phone line, and a quiet place to work.
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